Privacy Policy
Last Updated: May 21, 2025
Introduction
Welcome to Alara ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Account Information
We collect information you provide when creating an account:
- Basic profile information (email address, name)
- Authentication data (securely hashed passwords)
- Account creation date
Exchange Connection Data
When you connect your cryptocurrency exchanges:
- Exchange API credentials (encrypted and securely stored)
- Trading history and account balance information from connected exchanges
Usage Information
- Chat messages and conversation history with AI assistants
- User preferences and settings
- Voice recordings when using voice input features (iOS app)
Payment Information
If you subscribe to our premium services, we collect payment and subscription information through our payment processor, Stripe. We do not directly store your complete payment details.
Device Information
We may collect information about the device you use to access our services, including:
- IP address
- Browser or mobile app version
- Operating system
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and facilitate trading data analysis
- Authenticate your identity and maintain security of your account
- Process payments and manage subscriptions
- Communicate with you about your account and our services
- Enhance and personalize your experience with our products
- Comply with legal obligations
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party services that perform functions on our behalf, such as payment processing, email delivery, and hosting services.
- Exchange APIs: We transmit necessary credentials to access your trading data from exchanges you connect.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data, including exchange API credentials
- Secure password hashing
- Regular security assessments
- Restricted access to personal information
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes. If you request deletion of your account, we will delete or anonymize your information, except where we have legal obligations to retain certain data.
International Data Transfers
Our servers are located in Singapore. Your information may be processed in Singapore or in other countries where our service providers are located. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
Your Rights
Depending on your location, you may have rights regarding your personal data:
- Access, correct, or delete your personal information
- Withdraw consent where processing is based on consent
- Data portability (receiving your data in a structured format)
- Object to or restrict the processing of your data
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
privacy@alara.com